Refund policy

Thank you for shopping at HappyFreckles.co

If you are not entirely satisfied with your purchase, we're here to help.

If you are dissatisfied with the experience you have had, please let us know about it so that we can rectify the situation for you. Depending upon the situation, we will collaborate to find the best solution for you.

To be eligible for a return, please make sure that:

  • We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
  • To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Products that do not meet these criteria will not be considered for return.

To start a return, you can contact us at returns@happyfreckles.co

Please note that returns will need to be sent to the following address: 

HAPPY FRECKLES
PO BOX 557601
Miami, Fl. 33255
US


If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at returns@happyfreckles.co

Shipping charges: Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Happy Freckles

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Digital products: We do not issue refunds for digital products once the order is confirmed and the product is sent. We recommend contacting us for assistance if you experience any issues receiving or downloading our products

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Bad Address: Happy Freckles is not responsible for lost orders due to incorrect address provided by the customer, (this includes wrong apt/house #, wrong street, etc.) PLEASE take your time and make sure you provided all correct information. Happy Freckles is not responsible for unclaimed or refused orders.

1. HOW DO I CHANGE MY ADDRESS ON AN EXISTING ORDER IN TRANSIT?

Once the order was processed and sent (in transit) it is the responsibility of the customer to contact the shipping company and make the necessary changes (there may be an additional charge). Happy Freckles can not be held responsible for the change of address.

2. HOW DO I CHANGE MY ADDRESS ON AN EXISTING ORDER ?

If the order was processed and has not been shipped and wants to make a change of address the customer must cancel the order and make a new purchase and we will charge 4% of the transaction. This is done for the benefit of the costumer and protect him from scams.

3. HOW DO I CANCEL MY ORDER ON AN EXISTING ORDER IN TRANSIT?

Regrettably we are unable to cancel your order in transit. Once your order has entered into our shipping process it cannot be modified or cancelled.

Currently your order is in transit to the address provided at checkout.

In order to receive a refund, you may return the package on its original condition to our shipping department.

Once the package arrives in return we will process a refund minus the original cost of shipping and restocking fee.

RETURNING AN ITEM:

  • Pack the item/s securely in the package along with the order # written on a box or inside the box, with a note explaining why you are returning them.
  • Along with a note indicating whether you want to exchange or refund  the product. In all cases refunds will be made ONLY to the card used for the original purchase.
  • All return shipping charges must be prepaid by customer. We cannot accept C.O.D. deliveries.
  • Keep the Return Tracking Number from the package you are returning to ensure that the package is received by our Returns Team. 

Return Packages Only to this Address

HAPPY FRECKLES
PO BOX 557601
Miami, Fl. 33255
US

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


REFUND:

WRONG SHIPPING ADDRESS & UNDELIVERABLE:

If for some reason you put the wrong shipping address or the package can't be delivered for any reason (caused by the customer) you have to wait until the product comes back to our facility to receive a refund according to the criteria described below.

IN ORDERS THAT HAVE FREE SHIPPING:

  •            DOMESTIC ORDERS: They will be reimbursed minus a 15% for handle & restock fees plus taxes if they were paid

IN ORDERS THAT PAID SHIPPING:

  •            DOMESTIC ORDERS: They will be reimbursed WITHOUT SHIPPING minus 5% for handle & restock fees plus taxes if they were paid
  •            INTERNATIONAL ORDERS: They will be reimbursed WITHOUT SHIPPING minus 10% for handle & restock fees. 

IN CASE WE NEED TO CONTACT YOU TO CONFIRM THE ORDER:

On some occasions our system determines that there may be mistakes in the order, such as the address or the purchase may be fraudulent. When this occurs , for customer protection we contact you by email or a phone call to ask for additional information and to verify the shipping address. If we do not receive a response in five consecutive days, we cancel the order and we give you a refund of your money

REFUND TIME

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

CLAIM STATUS

If tracking indicates package was delivered and customer claims package did not arrive, we will initiate a claim process with delivery company handling your package following their guidelines.

USPS – Claim must be filed after 15 days and before 60 days of mailing date.
UPS – Claim must be filed Immediately to initiate investigation process.

FEDEX – Claim must be filed Immediately to initiate investigation process

Claim investigations could take from 30 to 40 days to obtain a resolution.

We will obtain a claim status from delivery company in which will be the final answer to follow up with a refund, replacement or deny a claim.